Canny, Productboard, UserVoice and Savio all collect feature requests, run voting boards and publish roadmaps. What separates them is not the feature list — it is who gets counted on the bill. One charges for the customers who post and vote, two charge for the staff who manage the board, and one sells admins in a bundle of twenty. This guide compares them on that split first, and on features second.
Pro from $79/mo billed yearly at 100 tracked users. The price climbs as more customers give feedback.
Plus at $19 per maker/month billed annually, per vendor help pages. People who only submit feedback are not makers.
Essential at $39/mo billed annually for the first paid seat. Customers who vote are free and unlimited.
Launch at $12,000/year with 20 full-access admins included. No free plan and no self-serve signup.
| Canny | Productboard | Savio | UserVoice | |
|---|---|---|---|---|
| Best for | SaaS teams that want a public board, roadmap and changelog without a big rollout | Product orgs that need prioritization and roadmaps, not just a request inbox | B2B SaaS teams that triage requests from support, sales and CS and weigh them by account value | Larger organizations running a governed feedback program across many internal readers |
| What you pay for | Tracked users — customers who post, vote or comment (including people an admin logs, or Autopilot finds, on their behalf) | Makers — people who can edit features, priorities and roadmaps. Contributors who submit feedback are not makers | Paid seats — Owners, Admins and Managers who triage and edit. Contributors, viewers and customers who vote are free | Full-access admins, in a bundle — 20 included on Launch, 50 on Business. View-only admins are unlimited and free |
| Do end users who post or vote cost money? | Yes — each one becomes a tracked user and moves you up the price steps | Portal and contributor feedback is not billed per end user; the meter is your makers (contributor caps vary by plan — confirm at signup) | No — external voters and submitters are unlimited and free on every plan | No — feedback items and portal users are unlimited on every current plan |
| Free option | Yes — free plan up to 25 tracked users, 5 managers, unlimited boards and posts | Yes — free plan up to 500 feedback notes, with a shared pool of 50 AI credits/month | No free plan — 14-day free trial, no credit card required | No free plan — 30-day trial set up after a demo |
| Paid plans from | Pro $79/mo billed yearly at 100 tracked users ($99/mo monthly), rising in steps: $279/mo at 500, $529/mo at 1,000, $1,079/mo at 5,000 tracked users (yearly rates). Business is custom | Plus $19/maker/mo billed annually ($25 monthly); Business $59/maker/mo billed annually ($75 monthly); Enterprise custom — see the pricing note below | Essential $39/mo billed annually ($49 monthly) for the first seat, extra seats $23/mo yearly; Professional $79/mo (extra seats $39/mo); Business $249/mo (extra seats $49/mo); Enterprise custom | Launch from $12,000/year; Business from $22,000/year; Enterprise custom. Extra admins $40/admin/mo billed yearly |
| Public board / roadmap / changelog | Boards, public roadmap and changelog are core, including on the free plan | Product portal and roadmaps are core; it is a planning system first, a public board second | Public or private voting board and shareable roadmaps; closing the loop is a manual email step per published docs | Branded portal and idea status board; built for a managed program rather than a lightweight public board |
| Standout capability (per published specs) | Autopilot: finds requests inside Intercom, Zendesk, calls and reviews, merges duplicates — included on all plans | Linking feedback evidence to features and prioritization frameworks, plus Spark AI on a credit meter | Customer and MRR segmentation on requests, so a request from a large account is visible as such (Professional and up) | Unlimited view-only access, so the whole company can read feedback without buying seats |
| Trade-off to know | Success costs more: the more customers engage, the higher the step. Without a spend limit set, crossing a limit auto-upgrades you | Current public pricing is hard to pin down — see the note below — and AI work runs on credits that reset monthly | No permanent free tier, boards are hosted on Savio's domain per published material, and the features most teams want start at Professional | The floor is $12,000/year with no self-serve start. For a three-admin team that is the most expensive option here by a wide margin |
Prices are USD, before tax, as published by the vendors and checked in November 2026. Prices checked November 2026 — always confirm on the vendor's site before you buy. Two honesty notes: (1) Productboard's help pages list Plus at $19 and Business at $59 per maker/month on annual billing, but its public pricing page at check time presented Business and Enterprise without list prices and sources disagree on the Business maker minimum (2 vs 5) and on contributor caps — treat the per-maker figures as help-page list prices and confirm your exact configuration before signing. (2) Older articles still describe UserVoice as "pricing not published" with older plan names; its current official pricing page does publish Launch and Business prices, which are the ones used here. Savio's Business tier is listed at $249/mo billed annually in pricing breakdowns, while some Savio articles describe Business as custom — confirm at signup.
Sticker prices mislead here because each vendor counts a different person. So here is one fixed scenario, priced from the vendors' published rates only: a B2B SaaS with 3 internal managers/editors and 2,000 total end users. Canny's own guidance is that roughly 1–5% of a B2B user base typically becomes tracked, so Canny is shown at three engagement levels. No negotiated discounts, taxes or add-ons are included.
| Setup | How the number is built | Per year |
|---|---|---|
| Canny Pro — 100 tracked users | $79/mo billed yearly × 12 | $948 |
| Canny Pro — 500 tracked users | $279/mo (published step for 500 tracked) × 12 | $3,348 |
| Canny Pro — 1,000 tracked users | $529/mo (published step for 1,000 tracked) × 12 | $6,348 |
| Productboard Plus — 3 makers | $19 × 3 makers × 12 | $684 |
| Productboard Business — 3 makers | $59 × 3 makers × 12 (if a 5-maker minimum applies to your contract, the floor is $3,540) | $2,124 |
| Savio Essential — 3 paid seats | ($39 first seat + $23 × 2 extra seats) × 12 | $1,020 |
| Savio Professional — 3 paid seats | ($79 first seat + $39 × 2 extra seats) × 12 | $1,884 |
| UserVoice Launch | Annual package with 20 admins included — three admins do not lower it | $12,000 |
The same team, with the same 2,000 users, lands anywhere from $684 to $12,000 a year. The gap is mostly the billing unit, not the feature list. Canny is the only model here where collecting more feedback raises the bill by itself — and because Autopilot-discovered users also count as tracked, turning on automatic capture can move you up a step without anyone visiting your board. Savio and UserVoice never charge for the customers who vote; their bills only move when your own staff headcount does. Productboard sits between the two: your bill follows the handful of people who edit the roadmap.
Where "free" stops working: Canny's free plan holds until 25 distinct customers have posted, voted, commented or been discovered — fine for a small beta board, easy to outgrow the moment you publicize the board. Productboard's free plan holds until 500 feedback notes or until the shared 50 AI credits a month run out. Savio has no free running state at all (trial, then $468/year for one Essential seat), and UserVoice has no self-serve state at all. The usual trigger to move to a paid tier is not headcount — it is wanting to weigh requests by customer plan or revenue, which is a Professional-level capability in Savio and a reporting/CRM step in the others.
Canny is the focused feedback-board product of the four: customers post requests on public or private boards, vote and comment; your team merges duplicates, sets statuses, publishes a roadmap and announces shipped work in a changelog. Its AI layer, Autopilot, is included on every plan and reads support chats, sales calls and app reviews to surface requests and merge duplicates. The free plan covers 25 tracked users with 5 manager seats, unlimited boards, posts and contributors. Pro starts at $79/mo billed yearly for 100 tracked users and adds project-management integrations, private boards, custom domains and statuses and changelog emails. Business, from 5,000 tracked users, is custom-priced and adds SSO and CRM integrations. Read the billing definition before anything else: a tracked user is anyone associated with feedback — posting, voting, commenting, an admin recording it for them, or Autopilot finding it. You can set a monthly spend limit; without one, passing your limit upgrades you automatically with prorated charges.
Productboard is a product-management system that happens to include feedback collection: requests and notes from support, sales and research are linked to features, weighed with customer segments, and turned into prioritized roadmaps and a customer-facing portal. Billing is per maker — the person who can edit features, priorities and roadmaps. Contributors, who submit and tag feedback, are not makers. Per Productboard's help pages, the free plan includes 500 feedback notes and 50 AI (Spark) credits a month shared across the workspace; Plus is $19/maker/mo billed annually and Business is $59/maker/mo billed annually with unlimited notes; Enterprise is custom. One warning we will not smooth over: at the time we checked in November 2026, Productboard's public pricing page and its help pages did not tell a fully consistent story — the pricing page presented higher tiers without list prices, and sources disagree on maker minimums and contributor caps. The per-maker prices above are the published help-page figures; confirm the exact packaging for your workspace before you commit.
Savio is built around a workflow the public boards handle less well: requests arrive inside Intercom, Help Scout, Zendesk, HubSpot, Slack and email, and support, sales and CS staff log them into one queue where the product team can see which customers asked — filtered by plan, MRR and other customer attributes. It also offers a public or private voting board, but customers on that board are never the billing unit. Billing is per paid seat — Owner, Admin or Manager — while contributors, viewers and external voters are free and unlimited. Essential is $39/mo billed annually for the first seat (extra seats $23/mo on annual billing), with one roadmap and one product. Professional, $79/mo for the first seat, is where customer and MRR segmentation, the Chrome extension, Zendesk and Jira integrations and the API unlock. Business, listed at $249/mo billed annually, adds native HubSpot and Salesforce revenue sync and unlimited roadmaps and products. There is no free plan; the entry point is a 14-day trial with no credit card.
UserVoice is the enterprise entry: a branded feedback portal and internal capture system with an agent, MCP and API included on every current plan, Salesforce and HubSpot integrations, and structured status workflows. Its current official pricing page — contrary to older articles that still describe UserVoice pricing as unpublished — lists Launch from $12,000/year with 20 full-access admins included and Business from $22,000/year with 50 included, with extra admins at $40/admin/mo billed yearly and Enterprise custom. The defining term is what is not metered: feedback items, portal users and view-only admins are unlimited on every plan, so a whole company can read and explore feedback without seat purchases. There is no free plan and no self-serve signup; evaluation is a 30-day trial arranged after a demo, and onboarding is measured in weeks, with guided or dedicated support on higher tiers.
Write down two numbers: how many staff will manage/edit the board, and how many customers might post or vote in a year. If the second number is large or unpredictable, Canny's tracked-user meter is your main risk. If the first number is large, seat- and maker-based tools (Savio, Productboard) — or UserVoice's unlimited readers — matter more.
A public place where customers ask and vote → Canny or Savio's board. A queue where your own staff log what customers said elsewhere → Savio. Evidence that feeds prioritization and roadmaps → Productboard. A governed program many departments read → UserVoice.
Run the worked-example math with your own numbers: tracked users at realistic engagement for Canny (remember Autopilot finds users too), makers for Productboard, triage seats for Savio, and the flat bundle for UserVoice. Include the tier where revenue/segment weighting unlocks, because that is often the tier you actually end up on.
Canny and Productboard have free plans; Savio has a 14-day trial; UserVoice has a demo-led 30-day trial. Whichever you pick, set Canny's spend limit on day one if you choose it, and re-check your counted number (tracked users, notes, seats) after the first month of real feedback.
Any distinct customer associated with a piece of feedback: they posted, voted or commented — or an admin recorded feedback for them, or Canny's Autopilot found their feedback in a support conversation, call or review. People who only read your roadmap without doing any of those things are not tracked. Canny's own guidance is that about 1–5% of a B2B SaaS user base typically becomes tracked, and Autopilot-found users count too, which is the part most teams miss.
It depends on why Canny got expensive for you. If the bill rose because many customers engaged, Savio and UserVoice remove end users from the meter entirely, and Productboard meters only your makers — in our 3-manager scenario those run $684–$2,124/year (Productboard), $1,020–$1,884/year (Savio) and $12,000/year flat (UserVoice), versus $3,348–$6,348/year for Canny at 500–1,000 tracked users. If Canny is still at 100 tracked users ($948/year), it may already be your cheapest option and the honest answer is to stay and set a spend limit.
Two, within limits. Canny's free plan works while no more than 25 distinct customers have given feedback — suitable for a small beta group, not a widely promoted public board. Productboard's free plan works up to 500 feedback notes with a small shared AI credit pool. Savio offers only a 14-day trial (then $39/mo billed annually for one seat), and UserVoice has no free or self-serve option at all.
Older coverage — and older UserVoice pages — described pricing as quote-only, and many articles still repeat that alongside discontinued plan names. The current official pricing page checked in November 2026 publishes Launch from $12,000/year (20 admins included) and Business from $22,000/year (50 admins included), with extra admins at $40/admin/mo billed yearly and Enterprise custom. Those current published figures are what this guide uses; confirm them on the official page, since packaging in this category changes often.
Because this guide is compiled from publicly available vendor information — pricing pages, help centers and published plan terms — not from hands-on testing. Where a judgment appears, such as the worked cost example, it is arithmetic on published prices with the inputs shown, so you can rerun it with your own numbers. No vendor paid for placement, and no outcome — such as better retention or fewer wrong features — is promised anywhere on this page, because published specifications cannot support that kind of claim.